After-Sales Service & Repair

This is where most hardware brands get stuck. Your product is in a customer's hands. Something breaks. Now what?

Building a national repair network from scratch takes years and serious money. Most startups just don't. They eat the return shipping costs, lose the customer, and hope it doesn't happen again.

Bloom's service provider network gives you access to qualified repair and maintenance partners without building it yourself.

What's covered:

- Field repair — technician goes to the customer. Good for larger vehicles, fixed installations, fleet equipment. - Depot repair — customer ships the product to a service center. Better for smaller items or when field service doesn't make sense geographically. - Preventive maintenance — scheduled service to catch issues early. Important for fleet customers and commercial buyers. - Parts stocking — getting the right parts to the right service locations so repairs happen in days, not weeks.

How it works: you tell us what needs to be covered, response time expectations, parts requirements, and escalation procedures. We match you with providers who have the technical capability and geographic reach. Service levels and pricing are locked in before work starts.

This part of the network is still growing, especially for electric mobility and energy products. If you're a service provider with technicians and coverage area, reach out.